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Policies

Payment methods

We accept all major credit and debit cards, PayPal, cheques and bank transfers. We also accept cash in our shop. All purchases are charged in Sterling.

Delivery

Purchases from our online catalogue can be collected from our shop (but please contact us first, to ensure we have them ready for you when you call). Otherwise, we will despatch them in the post by Royal Mail. (If your consignment is particularly heavy or valuable, we will use a courier service which is: (a) trackable, (b) insured and (c) requires your signature on arrival.)

Shipping costs and times

Shipping costs are based on weight and will be quoted in your order confirmation email.

Refunds

Any item purchased from our online catalogue may be returned within two weeks for a full refund so long as it is returned in the same condition that we sent it. We will only pay return postage if the item is not as described. 

Data protection

Our site uses an order form for customers to request information, products, and services. We request visitor's contact information (name, address, and email address) and financial information (payment information to make purchases). Contact information from the order form is used to ship orders to customers. The customer's contact information is used to contact the visitor when necessary. Financial information that is collected is used to bill the customer for products and services.

The web site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your financial information.

We provide users the following options for removing their information from our database and to not receive any future communications from our service.

  • You can send an email to info@waldenbooks.co.uk
  • You can send a letter to the following postal address. 

  • Walden Books
    38 Harmood Street
    London, NW1 8DP
    United Kingdom

You have the option to change and modify information previously provided by logging in through our home page and then accessing account administration.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact.

David Tobin
Walden Books
38 Harmood Street
London, NW1 8DP
United Kingdom

Tel: +44 (0)207 267 8146



Questions, comments, or suggestions
Please write to info@waldenbooks.co.uk
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